Cancellation policy
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Cancellation Policy
Plans change. This page explains what happens if you need to cancel, change your dates, or cannot travel. It forms part of our Booking Terms and Conditions.
Telling us
Please tell us as soon as you can. A cancellation takes effect when we receive your notice, so the sooner you tell us, the better the outcome is likely to be for you.
You can cancel by email or telephone, or through the "Manage your booking" link in your confirmation.
What is charged
Our standard cancellation terms are:
- 30 days or more before arrival — your deposit is refunded in full.
- 15 to 29 days before arrival — the deposit may be retained as the cancellation charge.
- 14 days or fewer before arrival — up to the full booking value may be charged.
- No-show — if you do not arrive and have not told us, up to the full booking value may be charged.
- Leaving early — accommodation you have booked but do not use is normally non-refundable.
These are maximum amounts, not automatic penalties. We apply them reasonably in the circumstances, and we will tell you in writing what is being charged and why before any amount is retained or refunded.
Nothing on this page excludes, restricts or overrides any right you have under the applicable law of Grenada that cannot lawfully be excluded or restricted. Where such a right applies, it prevails over this policy.
Changing instead of cancelling
If your dates have moved rather than fallen through, ask us about changing the booking instead. A change is subject to availability and to any difference in the rate.
Your original booking stays in force until we confirm the change in writing, so nothing is lost while we look.
If we have to cancel
We will not cancel or materially change a confirmed reservation except for good reason — for example if the apartment becomes unusable, or for a safety reason, or because of circumstances beyond our reasonable control.
If that happens we will tell you as soon as we can, and we will offer you an alternative apartment or dates if we can, or a full refund of everything you have paid for the affected accommodation.
Refunds
Where a refund is due, we make it to the person who paid, and so far as we can by the same method they used.
We confirm the amount and the reason in writing first, and we make the refund within a reasonable time.
Questions
If you are not sure how this applies to your booking, ask us before you cancel.
Mary E Luxury Apartments
maryeluxuryapartments98@gmail.com
+1 473 407 1855