Frequently asked questions

Check your dates on this website and book online, or contact us directly by WhatsApp, email or telephone and we will arrange it with you.

If you book more than 14 days before arrival, a 50% deposit is required to confirm your reservation. If you book 14 days or fewer before arrival, the full amount is required to confirm it.

50% of the accommodation cost, if you are booking more than 14 days before arrival. The remaining 50% is then due no later than 14 days before you arrive.

If you are booking 14 days or fewer before arrival, the full amount is due at the time of booking.

No — that is not our normal policy.

The balance is due no later than 14 days before arrival. If you book within 14 days of arrival, the full amount is due at the time of booking.

If you have a particular difficulty, talk to us before you book rather than after.

The payment methods we can accept are shown on the booking page when you reserve. If a method is not listed there, it is not available.

Please never send card details by email or messaging app.

When we have accepted it and the payment required for the time of booking has actually reached us.

Until then it is held as a provisional booking, which means the apartment and dates are not yet guaranteed. We will tell you what is outstanding and how to pay it.

Check-in is between 3:00 pm and 8:00 pm. Check-out is by 11:00 am.

If you will arrive after 8:00 pm, arrange it with us in advance so somebody is there to meet you. Early check-in and late check-out are sometimes possible — ask us, and we will tell you honestly whether it is.

The one-bedroom apartment sleeps up to 3: a full-size double bed in the bedroom and a single sofa bed in the living room. The standard rate includes 2 guests, and a third guest is charged at the nightly supplement shown before you book.

The two-bedroom apartment sleeps up to 4, with a full-size double bed in each bedroom.

Yes — every bedroom is air-conditioned.

Yes, very. Children remain under the supervision of their accompanying responsible adult at all times.

Tell us who is coming when you book so we have the apartment ready for your party.

By prior arrangement only. Please ask us before you book rather than arriving with an animal we have not agreed to.

Assistance and service animals are treated in accordance with the law of Grenada.

Not inside any apartment. There are designated outdoor areas, and we ask that smoking materials are disposed of safely.

Yes, subject to our House Rules. Visitors may not stay overnight unless we have approved them as an additional overnight guest, and the occupancy limit for the apartment always applies.

Tell us as soon as you can — a cancellation takes effect when we receive your notice.

In outline: 30 days or more before arrival, your deposit is refunded in full; 15 to 29 days, the deposit may be retained; 14 days or fewer, or a no-show, up to the full booking value may be charged.

These are maximums applied reasonably, not automatic penalties. The full detail is in our Cancellation Policy and Booking Terms, and nothing there overrides a right you have under the law of Grenada.

Ask us as early as you can. A change depends on availability and on any difference in the rate between the original dates and the new ones.

Your original booking stays in place until we have confirmed the change in writing, so nothing is lost while we look.

Weekly and monthly rates may be available, typically between June and November.

For pricing, a week means 7 nights and a month means 28 nights. Ask us with your dates and we will tell you what applies.

We are at Grand Ance, L'Esterre, Carriacou, Grenada.

Hillsborough is Carriacou's main town, with shops, banks, restaurants and everyday services. Tell us how you are arriving and we will give you directions and a few local recommendations.